Warranty

Warranty

You've bought the product that suits you best, you've used it and you notice that it no longer works or that a defect has appeared! No problem, there's a statutory guarantee of conformity.

Some brands also offer a commercial warranty, which allows you to have the purchased product refunded, replaced or repaired. This is optional (it may be free of charge or subject to a charge) and is in addition to the mandatory legal warranties.

We offer an after-sales service to help you check whether the product warranty is applicable, and to suggest the best solution for you to enjoy your product again.

• Types of warranty
• Warranty periods
• Warranty exclusions
• Complete bike warranty
• Making a warranty claim

Different types of warranty

To begin with, there are three types of warranty: the a legal warranty of conformity, the b warranty for hidden defects, and the c commercial warranty.

a Visit legal warranty of conformity applies in cases where, upon receipt of the product, defects can be detected. Defects of conformity recognized under the legal warranty are as follows:

• if the product is unfit for the use normally expected of a similar product (e.g., a product normally designed to operate wirelessly on battery power must be plugged into the mains, repeated breakdowns, missing functions, etc.).
• if the good does not correspond to the description given by the seller, even if it functions perfectly. For example, the color does not match the model presented.
• if the item does not possess the qualities advertised by the seller.
• if the item has a manufacturing defect, imperfection or poor assembly.

Defects may arise from :

• the good itself,
• the packaging,
• assembly instructions,
• installation when this has been carried out
  by or under the responsibility of the seller.

As its name suggests, the blegal warranty against hidden defects applies to defects not apparent at the time of purchase that render the item unfit for its intended use, or greatly diminish its usefulness. Unlike the conformity warranty, in this case it's up to the buyer to prove the existence of the latent defect.

Finally, some brands offer a ccommercial warranty in addition to legal warranties. Most of the time, this translates into a longer warranty period than the guarantee of conformity, by registering the product on the brand's website.

WHEN IS THE WARRANTY VALID?

Malfunctions may occur as the product is used. Some are due to normal wear and tear. Others are linked to inappropriate use or neglected maintenance, and are therefore not covered by the warranty.

To help you check whether the malfunction you have identified falls within the scope of the warranty, please find below a list of warranty periods and exclusions.

Warranty periods

a The warranty of conformity is fixed by law at 2 years, with a presumption of anteriority of defects of conformity covering the whole of this period of two years for new goods and six months for second-hand goods.
The warranty will not apply in the event of a subsequent sale between two private individuals or two professionals.

b Visit warranty against hidden defects can be exercised within two years of discovery of the defect.

c Visit commercial warranties are specific to each brand. You will find information on the duration of commercial warranties on our product data sheets, either in the "Features" section or in the "Technical information" section.

Reminder If this information is not provided, please assume that the 2-year legal warranty applies.

Exclusions

The legal warranty of conformity does not apply if :

• you were aware of the defect at the time of purchase.
• you could not have been unaware of the defect at the time of purchase. (For example, if the seller informed you of the defect).
• if the defect results from materials supplied or added by you. (For example, if you put a non-conforming battery in your GPS).

Nor does it apply in the event of normal wear and tear, improper use of the product, mishandling, failure to follow assembly instructions, defects or malfunctions resulting from shocks, impacts, falls...

Below is a detailed (but not exhaustive) list of the main exclusions:

1. Replacement of consumables and wearing parts

   Pads, brake pads, tubes, tires, grips, brake pads, bearings, cables, sheaths, chainrings, rollers, chains, cassettes, fork seals or shock absorbers, spokes, pawls, discs, braking surfaces on rims, derailleur hanger, bulbs, brake fluid...

2. Improper use of products

   • Frame Improper use, modifications, use of a high-pressure cleaner, etc.

   • Suspensions Modifications, improper disassembly, pressure, maintenance, high-pressure cleaner, accumulation of mud, dust, debris, etc.

   • Transmission Maintenance, lubrication, cleaning, non-compatible parts, ...

   • Brakes Incorrect bleeding, brake pad contamination, discs that do not conform or are not compatible with the brake brand, use of high-pressure cleaners, non-compatible parts and oils, etc.

   • Peripherals Compliance with tightening torque, incorrect use, non-compatible parts, etc.

   • Wheels Modifications, improper hub disassembly, use of high-pressure cleaner, poor maintenance of freewheel body, improper bearings, spoke tension, etc.

   • Tires Pressure, mounting, inappropriate conditions, ...

   • Electronics Misuse of charger or battery, ...

   • Textile Failure to follow washing instructions, ...

3. Consequences of improper use of the product (use unsuitable for the intended purpose)

   When a product is purchased, recommendations for use are often given in the manual or in the salesperson's advice. On a bicycle, it's important to check the type of riding you'll be using it for. For example, a cross-country bike will not be suitable for intensive downhill use, so the warranty cannot cover unsuitable use of the product, as the bike's components are not designed for this purpose.

   We indicate product classifications by use (mountain bikes, wheels, etc.) when manufacturers provide them.

4. Defects and their consequences due to intervention by the purchaser, a repairer or external sources.

   Repairer not authorized by the brand, incorrect assembly or disassembly, falls and impacts, theft, damage resulting from fire, lightning and storms, corrosion, modifications to electronic components, addition of non-compatible spare parts, use of workshop pliers directly on the carbon frame, use of maintenance products and tools not conforming to manufacturer's recommendations, erased serial number, paint modifications, etc.

5. Damage specifically mentioned in product data sheets

   On specific products, we indicate installation or usage instructions. It is important to comply with these instructions, as they determine the correct operation of the product and its warranty.

6. Neglected and/or improper maintenance

   When using the product, it is advisable to maintain the equipment in order to keep it operating optimally. If maintenance is neglected or does not comply with the manufacturer's recommendations, the warranty will not cover any defects resulting from improper treatment. To maintain your warranty, you need to carry out regular maintenance.

   TIP Follow the manufacturer's instructions for use in the manual or on the brand's website.

Warranty period for complete bikes

All bikes come with a minimum 2-year warranty on frame and parts for the first purchaser.

Some brands go beyond the legal period and offer specific and/or longer warranty periods.

• 3 years on frame
  for Exploro and Discus/Orbis

• 3 years on frame

• 2 years on frame
  (extendable to 3 years after site registration)

• 5 years on frame

• 5 years on frame

• 3 years on frame
  (extendable to 5 years after registration on site)

• 3 years on frame

• 5 years on frame

• Lifetime on frame
  except Gravity, Freeride, DH, Dirt ranges: 3 years / except rear chainstays, seatstays and suspension links : 5 years

• Lifetime on frame
  since 2004

• 5 years on frame
  2 years on rear arms and suspension axles/pivots

• Lifetime on frame and fork

• 3 years on frame
  carbon and aluminum/carbon
  6 years on aluminum frame
  (2 years on frames for Fritzz, Hanzz, Two15, dirt bikes)

• 5 years on frame

• lifetime on frame

• lifetime on frame

• 5 years on frame
  2 years on paint

• Lifetime on frame

• 3 years on frame

• 5 years on frame and rigid fork (aluminum and steel)
  3 years on carbon frame and fork

• Lifetime on frame
  except Shot models
  (2 years on frame)

• 10 years on frame
  (6 years on frame/fork for carbon road models)

• 6 years on carbon frames and forks 10 years on VAE frames if registered on the brand's website

• 5 years on the frame
  if the bike is registered on the brand's website

• 5 years on frame

• 5 years on frame (categories 0 to 4) 3 years on frame (category 5)

• Lifetime on frame
  (model year 2015 and up, except Gravity, DH, freeride, Dirt models 3-year frame warranty)

• 5-year frame warranty

• 5 years on frame

• 5 years on frame

• Lifetime on frame
  (model year 2015 and up)

• 10 years on VAE frame 3 years on Impulse motors and BMZ batteries if registered on the brand's website

• For life on rigid frame and fork (aluminum, scandium or steel),
  10 years on carbon frame and fork, 3 years on suspension frame

• 3 years on frame
  For life if the bike is registered on the brand's website

• 5 years on frame

• 2 years on frame

• 5 years on frame

• 10 years on frame

• Lifetime on frame,
  5 years on road forks,
  3 years on MTB full-suspension frames from 140 mm

• Lifetime on frame (model year 2010 and up) if registered on the brand's website, 2 years on rear arms and suspension axles/pivots.

• 5 years on frame

• 4 years on frame
  (model year 2015 and up)
  and 2 years on rear arms
  and suspension axles/pivots

• 3 years on frame
  (full-suspension carbon, aluminum, steel,
  hardtail AM and Enduro steels)

• 10 years on frame
  (6 years on frame/fork
  for carbon road models)

• 5 years on frame

• 5 years on frame

• Lifetime on frame

• 5 years on frame

• 10 years on frame

• 5 years on MTB frame
  and 3 years on DH/freeride frames

• 4 years on frame

• Life on the frame
  (model year 2015 and up)

• 10 years on frame
  (6 years on frame/fork
  for carbon road models)

• 5 years on frame

• 3 years on frame

• 5 years on frame/fork
  10 years for registration
  on the brand website

• 2 years on frame
  (model year 2011 to 2017)
  and 3 years on frame
  (model year 2018 and up)

• 10 years on frame
  (6 years on frame/fork
  for carbon road models)

• 10 years on frame
  (6 years on frame/fork
  for carbon road models)

• 10 years on frame

• 6 years on frame
  if the bike is registered
  on the brand's website

• 5 years on frame

• 3 years on frame

• Lifetime on frame
  (model year 2019 and more), 5 years on frame (model year 2018 and earlier)

How do I apply for warranty coverage?

Contact us by e-mail at the following address: sav@probikeshop.frand describe the problem you are experiencing and the circumstances in which it occurred, illustrating it with photos or videos. Don't forget to include your order number, invoice and product serial number.

Upon receipt, we will process your request and one of our technical advisors will get back to you with the conclusions of our expertise in order to..:

• you request additional informationif necessary, in order to study your request; or
• if the guarantee is validated inform you about the procedure for returning the product; or
• if the guarantee is not validated offer you an alternative.

Reminder In this case, Probikeshop is responsible for shipping and returning the product under warranty.